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Darren Jones



PROFESSIONAL DETAILS



COMMITTED TO SERVICE



Experienced in ITIL service delivery, technical and content writing across application support, software development and operational support.



service delivery



  • Customer relationship management
  • Customer support
  • Vendor relationship management
  • ITIL and SIAM specialist
  • SDLC - software support
  • Process design
  • ITSM and ESM functional design
  • ITSM toolsets
  • Continual service improvement
  • Service Level Agreements


technical/CONTENT writing



  • Enterprise communications
  • User guides and manuals
  • Web content
  • Copywriting
  • Release notes
  • Functional design
  • Knowledge base articles and FAQ
  • Knowledge Management
  • Document design
  • Reports


CHANGE ENABLEMENT



  • Change Management
  • Change Advisory Board chair
  • Change Enablement specialist
  • Change process design
  • Continual improvement


EmploYMENT OVERVIEW



Service Delivery Lead - Australian Retirement Trust

Service Delivery Specialist - Aurizon

Service Delivery Manager - Datacom

Service Delivery Manager - Jeppesen (Boeing)

Royal Australian Air Force:

  • Information Technology Officer
  • Guided Weapons Facility Project Manager
  • EW Systems
  • Logistics
  • Maintenance


RESUME



Available on request for employment opportunities.



Darren Jones



Brisbane, Australia